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Team

The most important members of our team are our guides, but here's the rest of us!

Chris Way

Co-founder

Chris' original inspiration for the tours came from witnessing the potential of slum tourism in the fevela's of Rio de Janeiro.

Chris is from the UK. He studied Business and Hispanic Studies at Birmingham University, and is a part-qualified chartered accountant.

Chris first came to India in 2002 to do four months of volunteer work at a school that served children living in a slum. When Chris had previously lived in Rio die Janeiro, Brazil, he had witnessed how tourism was beneficial for local communities. With this understanding, Chris relocated to India in 2004 to start the project that would become Reality Tours & Travel.

After eight years living in Mumbai, he decided to give up his duties at both Reality Tours and Gives to the experts as he says. Currently he helps a NGO in Manila, Philippines to set up a similar model of slum tours as well as searches for opportunities to expand further.

Krishna Pujari

Co-founder

Krishna originally moved from his home state of Karnataka to Mumbai to work in the restaurant business.

Krishna is from a village in Karnataka called Heranjalu. When he was 13, he came to Mumbai to work in various restaurants and cafeterias. During these years, Krishna also attended night school until he passed his final school exams.

Krishna loves meeting people and taking them on our tours. His favourite comment is "Oh, that's nice!" He loves playing cricket when he has time. Krishna is the glue between Reality Tours and our communities. He loves fish curry cooked by his Mum.

Kristin Templin

CEO

Originally from the US, Kristin is truly a travel-addict and calls the world home. She has visited over 115 countries but fell in love with India on her first trip here in 2010. After working in different facets of the tourism industry for over a decade, Kristin quit her corporate job and returned school to earn her master's degree in Geopolitical Studies.

After traveling through some pretty far-flung destinations, Kristin knew that she wanted to work for a tourism organization which gave back to the local community. She strongly believes that responsible tourism is one of the best ways to connect people and one of the fastest ways to empower people in developing countries.

When she isn't running off to go to her next destination, you can find her exploring the closest museum or relaxing with a history book.

Amy Kim

Marketing Director

Amy hails from Canada but has lived in several different cities: San Francisco, Taipei, Hong Kong, Manila, Singapore, Jakarta, Las Vegas, Vientiane and now Mumbai. Her first trip to India was in 2016 when she visited Mumbai– and it was on this trip that her love for the city was founded.

She brings rich experience from Asia's tourism sector. After launching her corporate communications career in Singapore, Amy moved on to work in Laos– promoting responsible tourism and advising the Department of Information, Culture and Tourism (DICT) in Southern Laos. She then followed her passion to work for a travel social business, joining us in Mumbai.

Amy is passionate about empowering local communities and is particularly interested in womens' issues.

She can always be found gallivanting around the globe, or singing and dancing when not necessarily prescribed.

Mayur Parmar

Marketing Executive

Mayur is our troubleshooter when it comes to branding, design and operations. He never seems to spend more than 5 minutes in one place and always comes up with some great ideas.

He is an Ambassador of Reality Gives, our sister NGO. And he believes that through passion you can make things happen.

He doesn't go home and rest after work. He is always playing many different sports and looking at learning more about design and marketing.

When he does have free time, he likes to play Australian football, and in the future, he wants to play in the AFL!

He was born in Mumbai and stays in Dharavi with his family, originally from Gujarat.

Asim Shaikh

General Manager (Mumbai)

If you want to understand Reality Group, look no further than Asim's history with Reality!

Asim is our incredible Reception Centre Manager/ Community Centre Manager/ Tour Guide Manager / Tour Guide / Operations Manager. He started at Reality as a part-time computer teacher in November 2009 and has taken on more and more responsibility ever since. Today he is responsible for the day to day running of all our Mumbai Operations

He loves his work because it is challenging and he is never bored - there is always something new to do and learn (and he's a quick learner!). In the future, he can't see himself working anywhere else. Asim is particular grateful to Lee from Atma (NGO partner) for introducing him to Reality and to Jonny (Reality Gives Curriculum Development Director) for being his guide and mentor.

Asim was born in Antop Hill in Mumbai, and still lives there with his wife, parents, two younger brothers, son and daughter. His work with us has taken him across India, to Berlin to collect an awards on behalf of Reality and to Dharamshala for a private meeting with his Holiness The Dalai Lama.

Abhishek Sharma

Guides Manager (Delhi)

Abisheck lives in Delhi NCR (Faridabad), just outside the city centre. He was born in Himachal Pradesh which is at the foothills of the Himalayas. He graduated in Hotel Management and Catering Technology and also holds a diploma in Tourism Travel Management. His hobbies are playing basketball, listening to music, reading and he also loves to travel, meeting new people and making friends. He finds that travelling helps him explore new things about himself.

He finds that travelling helps him explore new things about himself.

Uday Pujari

Senior Accounts Manager

Uday was born and brought up in a village in Karnataka and graduated from University with a degree in commerce.

He has been in Mumbai for 8 years. He loves yoga, cricket, volleyball, swimming, listening to music, and reading the newspaper and about the various religions. Uday was recently married to his girlfriend of 3 years. He currently lives in Bandra with his wife. Uday and his wife hope to one day start an organization in Karnataka that will support and rehabilitate orphaned girls and rescued girls who were kidnapped or abused.

Suraj Hattarkal

Guides Manager (Mumbai)

Suraj lives in Matunga Labour Camp, in Dharavi, with his parents and elder sister.

Suraj is a tug of war player for Maharasthra- as anchorman- and his team won a bronze medal for 2011/12. Suraj's dream is to play for India at tug of war. He is also a wrestler.

He also likes to watch his movies, such a 3 Idiots and Slumdog Millionaire. His favourite food is Punjabi and Gujurati, and his favourite snack is dhokla.

He likes the job because he enjoys communicating with people.

Evelyn D'Souza

Reservations Manager

Evelyn is our continually smiling Reservations Manager, who you will be in contact with when you book a tour.

Evelyn comes from a small village outside Mangalore called Beltangady. She likes to listen to music, reading and swimming. When she has some spare time, she loves to sit on the sea shore and watch the waves for hours!

Arul Bala

Reservations Consultant (Mumbai)

Arul is from Mumbai and lives in Dharavi. Before working for Reality Tours she was a student at the Youth Empowerment Program run by our sister NGO, Reality Gives.

She decided to join the team and helps with all of our tour bookings and travel reservations. What she likes the most is how her job keeps her constantly interacting with people and her constant smile is famous in the office.

During her free time she likes to listen to music and her biggest dream is to buy a flat in Mumbai for her parents and live a healthy life.

Aarti Jaichand

Reservation Consultant (Delhi)

Aarti lives in Sanjay Colony, New Delhi. She will be the person picking up your call or answering your email when you book a tour with us in Delhi. She is a former Reality Gives student and she is now studying Bachelor of Education. She enjoys working with Reality as she learns something new every day.

Her hobbies are travelling and listening to music. She loves food and she says “I can’t control myself when I see chicken biryani!” Her dream is to become a teacher.

Ramesh Pujari

Reception Centre Manager (Mumbai)

Ramesh started working at Reality Tours as a Caretaker and has taken on more and more responsibilites since. Thought his hard work, passion and being proactive, he has grown and got a well deserved promotion to the position of hardworking Reception Centre Manager.

Ramesh's family lives in Byandor and he visits them or they come to Mumbai every six months. He enjoys watching Hindi and Kannada movies.

Rahul Hanumantha Shahu

SALES EXECUTIVE (Mumbai)

You will see Rahul when you visit our Colaba office. He will give you all the details of our tours and help you any way he can. He lives in Wadala with his mum and two 2 brothers. He studied in a Marathi medium government school till 10th grade and the last year graduated from our sister NGO Reality Gives’ English, Computer and Life Skills program.

What he likes about his job is the fact that every day he meets new people and also gets to learn a lot from foreigner guests. In his free time he likes to watch movies and hang out with his friends. His dream is to build a great career and buy a house for his family.

Sagar Parcha

Operations Executive (Delhi)

Sagar was born in Delhi and is 22 years old. Before joining us, Sagar studied filmmaking and photography. As well as working for us in Sanjay Colony he continues his studies at Delhi University.

He loves travelling to different places and getting to to know more about people and their culture (which he often does when supporting our bicycle tours!). In his spare time he likes to hang out with my friends and plays frisbee in Lodhi Garden every Sunday.

Rakesh Shetty

Accounts Executive

Rakesh was born and currently lives in Malad with his family, who are from Mangalore.

His previous jobs include working as a supervisor at Mahalaxmi Race course and working as a tour guide, here at Reality Tours.

He loves spending time with friends playing cricket and watching movies. His ambition is to eventually run own restaurant- serving South Indian food- mostly vegetarian.

After working as a senior tour guide for almost three years, he was promoted to work with Reality as an Accountant. He loves learning about Excel, accounting software and managing accounts. It's a completely new thing for him, but he's loving it!

Shahbaz Khan

CARETAKER (Mumbai)

Shahbaz (or Shabbi as he's known to his friends) was born and bought up in Dharavi, as were his parents.

Before joining Reality Shabbi helped his parents with their tailoring work. He likes working at Reality as every day he gets the chance to meet and to help a lot of people. When he's not busy at our Reception Centre he loves to play cricket and ride a motorbike in his free time.

He has completed his 12th Grade and hopes to study a degree in commerce and run his business graduation.

History

Reality Tours & Travel was founded in 2005 by Chris Way and Krishna Pujari. Krishna recently told our founding story on the TEDx stage.

The Dharavi Tour and the concept behind Reality Tours was originally inspired by the favela tours that Chris had seen in Brazil. The pair wanted to use walking tours of Dharavi to raise awareness about life in slums and simultaneously raise funds for local community projects.

Krishna Pujari, the son of rice farmers from Heranjalu in the South Indian state of Karnaraka, was working in a Colaba restaurant when Chris originally came to India. The two met when Chris ate at Krishna's restaurant. Later, the two serendipitously met again on the Oval Maiden when Chris was looking for a cricket match. The two quickly became good friends and Chris shared his idea of educational walking tours of Dharavi.

Reality Tours & Travel was founded in August 2005 but we didn’t run a Dharavi tour until January 2006. It wasn't easy to convince people to come and visit a slum: hotels wouldn't work with us because we wouldn't pay commission and people were sceptical of flyers being handed out on the street trying to bring them to a slum. Despite only having 367 visitors in 2006, we remained determined. We knew that Dharavi was a fascinating place and that the tour was an important step to raise awareness. In addition, the feedback we received from first tours was extremely positive. Our big break came when Lonely Planet included us in their 2007 guidebook.

In 2007, even though Reality Tours was not yet profitable, we decided to begin community work. After assessing the needs of the community, we founded a community centre that provided English classes. Before long we began offering computer classes as well. In 2009 we expanded our social work by establishing our own non-profit organisation that would focus on providing high quality education to young people from underprivileged communities. The charity, Reality Gives (formerly Reality Cares), was founded out of long talks with the community in Dharavi. It became clear that there was a need for additional education facilities in the area.

Currently, Reality Gives runs educational programs, designs curricula, and trains teachers. We have three community centres around Dharavi where we run English, Computer and Life Skills classes and offer additional sport and art activities. So far we have positively impacted the lives of over 6,000 local youth. You can read our 2015 annual report here.

There have also been big changes for Reality Tours over the past couple of years. In 2011, Reality Tours started offering tours in South Mumbai with the creation of the Local Transport, Market and Night Tours. We also made our first move outside of Mumbai with our village tours to Chinchoti. In 2013, we

added an early morning Bicycle Tour and a Street Food Tour. As with the Dharavi Tour, 80% of the profit from all of the Mumbai city tours and village tours support Reality Gives.

In 2012, we were recognised for our efforts when we were chosen as the overall winners of the Responsible Tourism Awards. The judges encouraged us to expand our model of sustainable development. In 2013, Reality Tours expanded to Rajasthan and Kerala by offering multi-day tours through these two beautiful Indian states.

In the summer of 2014, we opened in Delhi and began working with the New Delhi slum, Sanjay Colony, which is located in the Okhla Industrial Area, India's largest industrial area. We also offer Old Delhi Tours, Old Delhi Street Food Tours, and Sightseeing Tours. Reality Gives is now looking to invest the Delhi profits in replicating Reality Gives’ Computer Program using the curricula we have already developed. Reality Group now welcomes over 15,000 guests each year and employs over 50 members of staff.

Mumbai

E-mail

info@realitytoursandtravel.com

Phone

+91 9820822253

Office

1/26,
Unique Business Service Centre,
Akber House,
Nowroji Fardonji Road,
Opposite Bademiya Restaurant,
Colaba, Mumbai - 400 039

Timings

Mon - Fri: 10.15am to 6.00pm,
Sat: 10.15am to 3.30pm, Sun and
Public Holidays: Closed

How to Find Us

It's best to book tours online, by phone, or by email, but if you need to find us, our office is located on Nowroji Fardonji Road which is the street next to Leopold Cafe. You will see our signboard attached to a light pole. Our office is located in the building behind SSS Corner Store. Go through SSS Corner Store, up the stairs, to the right, and into the Unique Business Service Centre. (Photo: One, Two, Three, Four, Five)

Warning

Be wary that there are other tour operators on the street that may claim to be Reality Tours. You will recognize our staff by our shirts with the Reality Tours logo on it.

Terms & Conditions


Payment & Fees


All our trips are in INR (Rupees) and if you are using an international card to pay via our online booking system (which uses PayPal) a small percentage fee may be applied. This is due to foreign exchange conversion and certain Paypal transaction fees incurred.

Payment for most tours needs to be made when we have confirmed availability. Payment needs to be done in advance of the tour to confirm your booking in one of the following ways:

- by paying online via our online booking system, OR

- by visiting our office and making the payment

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Assumption Of Risk


You understand and accept that your proposed tour may expose you to inherent dangers including but not limited to physical exertion, equipment failure, or the activity itself. You acknowledge that alterations to the schedule itinerary or activity may be made as necessitated by weather, group size, road transport, road closures, illness or other factors, you agree to accept the decisions of the tour leader or representative, and you accept that neither we nor the providers of services can be held responsible for expenses or inconvenience incurred as a consequence. You acknowledge that the enjoyment of your tour or holiday is derived in part from travel beyond the safety risks of life at work or at home, and you accept and assume all the risks involved.

All disputes are subject to Mumbai jurisdiction only.

Changes, Cancellations And Refunds (City Tours)


CHANGES MORE THAN 48 HOURS IN ADVANCE OF TOUR You may change your tour, subject to availability, 48 hours before the start. If changes cannot be accommodated, there will be a full refund except for any non-refundable expenses (see below)

CHANGES LESS THAN 48 HOURS IN ADVANCE OF TOUR Changes within 48 hours of the start of the tour cannot be guaranteed, even if there is availability. If changes cannot be accommodated, there will NOT be any refund

CANCELLATIONS MORE THAN 48 HOURS IN ADVANCE OF TOUR A full refund (less any non-refundable expenses- see below) will be given to you if you let us know more than 48 hours before the start of the tour.

CANCELLATIONS LESS THAN 48 HOURS IN ADVANCE OF TOUR No refund will be provided if you cancel the tour within 48 hours of the start of the tour.

LATE ARRIVAL BY CUSTOMER The tour starts at the designated time. If you arrive late for whatever reason and miss the tour, then no money will be refunded

CANCELLATIONS BY US While we always endeavour to avoid cancellations and changes, we must reserve the right to do so. However, we promise we will only cancel your confirmed booking where we are forced to do so as a result of circumstances outside our control or because an insufficient number of people have booked your chosen tour.

We will notify you before the tour starts if we have to cancel for lack of numbers. Please note that we do reserve the right to run tours with less than the stated minimum number. If we have to make a significant change or cancel, we will tell you as soon as possible. If we have to cancel, we will pay back the full amount and will not deduct any non-refundable expenses. Compensation will not be payable and no liability assumed by us.

NON-REFUNDABLE EXPENSES If you cancel/change a tour, if we have incurred expenses which we can't recoup (such as car hire), then you will have to pay for these expenses.

CONTACT US Please contact us at info@realitytoursandtravel.com to let us know about any changes or cancellations.

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Changes, Cancellations And Refunds (Multi-Day Tours)


CHANGES BY YOU A change of departure date and/or tour to another must be requested in writing by the person who made the original booking.
Should the changes result in additional fees or charges to Reality Tours and Travel from suppliers then Reality Tours and Travel reserves the right to pass on those additional charges to the client. Or to apply an ‘administration charge’ accordingly.

Changes should be notified at earliest opportunity. If the change results in the cancellation of the tour in whole or in part then cancellation charges will be applied. Whilst every reasonable effort will be made to accommodate changes and additional requests their availability can’t be guaranteed.

CHANGES BY US While Reality Tours and Travel will use its best endeavours to operate all tours as advertised, by entering into this contract the client accepts that it may prove necessary or advisable to vary or modify an itinerary or its contents due to prevailing local conditions.

Reality Tours and Travel reserves the right at any time either before or during a tour to cancel or change any of the facilities, services or prices described (including flights, transport, accommodation or other arrangements) and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes.

If a major change is known to us, the client will be told at the time of booking. If a major change becomes necessary Reality Tours and Travel will inform the client as soon as reasonably possible if there is time before departure.

CANCELLATIONS MORE THAN 60 DAYS IN ADVANCE OF TOUR You will lose your non-refundable deposit only – any additional monies will be refunded.

CANCELLATIONS MORE THAN 31 DAYS IN ADVANCE OF TOUR You will be charged 50% of your total booking cost.

CANCELLATIONS LATER THAN 30 DAYS IN ADVANCE OF TOUR You will be charged 100% of your total booking cost.

CANCELLATIONS BY US Reality Tours and Travel reserves the right to cancel a tour in any circumstances but, except for force majeure or the client’s failure to pay the final balance or one of the conditions detailed in Clause 5, will not cancel a tour less than 28 days before departure.

Unless the client fails to pay the final balance Reality Tours and Travel will, upon cancellation, return all monies paid excluding payment for travel insurance and administration charges or offer an alternative tour of comparable standard.

FIND OUT MORE Read our full list of terms and conditions here

CONTACT US Please contact us at info@realitytoursandtravel.com to let us know about any changes, cancellations, or queries you might have.

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