Reality Tours & Travel

Terms and Conditions

Payment & Fees

All our trips are in INR (Rupees) and if you are using an international card to pay via our online booking system (which uses PayPal) a small percentage fee may be applied. This is due to foreign exchange conversion and certain Paypal transaction fees incurred.

Payment for most tours needs to be made when we have confirmed availability. Payment needs to be done in advance of the tour to confirm your booking in one of the following ways:

Assumption Of Risk

You understand and accept that your proposed tour may expose you to inherent dangers including but not limited to physical exertion, equipment failure, or the activity itself. You acknowledge that alterations to the schedule itinerary or activity may be made as necessitated by weather, group size, road transport, road closures, illness or other factors, you agree to accept the decisions of the tour leader or representative, and you accept that neither we nor the providers of services can be held responsible for expenses or inconvenience incurred as a consequence. You acknowledge that the enjoyment of your tour or holiday is derived in part from travel beyond the safety risks of life at work or at home, and you accept and assume all the risks involved.

All disputes are subject to Mumbai jurisdiction only.

Changes, Cancellations And Refunds (City Tours)

CHANGES MORE THAN 24 HOURS IN ADVANCE OF TOUR: You may change your tour, subject to availability, 24 hours before the start. If changes cannot be accommodated, there will be a full refund except for any non-refundable expenses (see below)
CHANGES LESS THAN 24 HOURS IN ADVANCE OF TOUR: Changes within 24 hours of the start of the tour cannot be guaranteed, even if there is availability. If changes cannot be accommodated, there will NOT be any refund
CANCELLATIONS MORE THAN 24 HOURS IN ADVANCE OF TOUR: A full refund (less any non-refundable expenses- see below) will be given to you if you let us know more than 24 hours before the start of the tour.
CANCELLATIONS LESS THAN 24 HOURS IN ADVANCE OF TOUR: No refund will be provided if you cancel the tour within 24 hours of the start of the tour.

LATE ARRIVAL BY CUSTOMER

The tour starts at the designated time. If you arrive late for whatever reason and miss the tour, then no money will be refunded

CANCELLATIONS BY US

While we always endeavour to avoid cancellations and changes, we must reserve the right to do so. However, we promise we will only cancel your confirmed booking where we are forced to do so as a result of circumstances outside our control or because an insufficient number of people have booked your chosen tour.

We will notify you before the tour starts if we have to cancel for lack of numbers. Please note that we do reserve the right to run tours with less than the stated minimum number. If we have to make a significant change or cancel, we will tell you as soon as possible. If we have to cancel, we will pay back the full amount and will not deduct any non-refundable expenses. Compensation will not be payable and no liability assumed by us.

NON-REFUNDABLE EXPENSES

If you cancel/change a tour, if we have incurred expenses which we can’t recoup (such as car hire), then you will have to pay for these expenses.

CONTACT US

Please contact us at [email protected] to let us know about any changes or cancellations.

Changes, Cancellations And Refunds (Multi-Day Tours)

CHANGES BY YOU:

A change of departure date and/or a change in tour must be requested in writing by the person who made the original booking.

Should the changes result in additional fees or charges to Reality Tours and Travel from suppliers then Reality Tours and Travel reserves the right to pass on those additional charges to the client. Or to apply an ‘administration charge’ accordingly.

Changes should be notified at earliest opportunity. If the change results in the cancellation of the tour in whole or in part then cancellation charges will be applied.

Whilst every reasonable effort will be made to accommodate changes and additional requests their availability can’t be guaranteed.

CHANGES BY US:

While Reality Tours and Travel will use its best endeavours to operate all tours as advertised, by entering into this contract the client accepts that it may prove necessary or advisable to vary or modify an itinerary or its contents due to prevailing local conditions.

Reality Tours and Travel reserves the right at any time either before or during a tour to cancel or change any of the facilities, services or prices described (including flights, transport, accommodation or other arrangements) and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes.

If a major change needs to be made, the client will be told at the time of booking. If a major change becomes necessary Reality Tours and Travel will inform the client as soon as reasonably possible if there is time before departure.

CANCELLATIONS BY YOU:

You may cancel the booking at any time provided that the cancellation is communicated to Reality Tours and Travel in writing. Written notification is essential even if verbal notification of an intention to cancel has been given.

Cancellation charges will be applied as shown below, calculated from the day written notification is received by Reality Tours and Travel:

If the tour is cancelled more than or equal to 30 days before the start date of the tour, we will return to you the total amount paid to date less:

Any travel/accommodation that we have booked in advance and are unable to get a refund AND
An admin fee of 10% of the total booking cost

If the tour is cancelled less than 30 days before the start date of the tour, we will return to you the total amount paid to date less:

An admin fee of 50% of the total booking cost

If the tour is cancelled for the following reasons at any time before the tour starts, then 100% of the money paid will be refunded less any travel/accommodation that we have booked in advance and are unable to get a refund

Covid infection to one or more of the passengers which prevents them from entering India
Any geopolitical event which prevents the passenger(s) from entering the country
Lockdown within India which would prevent the passenger(s) from experiencing the tour as advertised

CONTACT US:

Please contact us at [email protected] to let us know about any changes, cancellations, or queries you might have.